Do you have a question? Contact our customer service

In the CONNECTION section, click on 'Forgot your password ?' then enter your email address (which corresponds to your username) to receive a new password in your mailbox.

You can change your delivery address directly on the site in the space 'My account', then 'Edit my addresses'.
Attention, if your account displays the status "In preparation", which means that your order is already being processed, it is no longer possible to change your delivery address.

Then contact our customer service at 03.20.90.56.55

No, all orders must be placed directly on our website. If you have any difficulties placing an order online, please contact our customer service department on 03 20 90 56 55 or by email sav@mistersmoke.com.

Open the email you received when the order was shipped, you will find a tracking number. Enter this tracking number in the 'My Order Tracking' section of your account. If you do not receive any information, contact customer service: sav@mistersmoke.com.

To cancel your order, please contact our customer service by phone at 03 20 90 56 55 or by email at sav@mistersmoke.com.
Attention! Once your order has been prepared, packed or shipped, it is unfortunately no longer possible to cancel it.

After our agreement, you have 14 days to return the article. Please note that the products must be returned in their original packaging, not unpacked and must not have been used. Once the item has been received, you will be refunded within 14 days. Please note that payment can only be refunded in the form of a credit note or voucher.

In case of withdrawal, the delivery costs will be refunded on the basis of a standard cost.

Malheureusement il n'est pas pas possible de modifier une commande. Vous pouvez toutefois en demander l’annulation. Pour annuler votre commande, veuillez contacter le service client au 03 20 90 56 55 ou par email sav@mistersmoke.com. Si le statut de votre commande est 'En préparation' ou 'En expédition', vous devrez attendre de recevoir votre commande pour effectuer le retour de l’article (sous 14 jours).

Les frais de port dépendent de  l'adresse de livraison : livraison à domicile (ou sur votre lieu de travail), chez votre commerçant, dans les DOM TOM ou à l'international

Visit the delivery page for more information.

Les frais de port sont offerts pour toute commande de plus de 39,90€ à livrer chez votre commerçant et offerts également pour toute commande de plus de 80€ directement à l'adresse de votre choix.

Dans le cas d'une livraison à domicile ou sur le lieu de travail - Sur l'avis de passage, il sera indiqué si votre colis sera livré le lendemain à l'adresse indiqué, ou si il sera remis en bureau de poste ou au point relais le plus proche.
Si ce n'est pas indiqué, rendez vous sur le site du transporteur pour faire un suivi de colis.

It all depends on the carrier you have chosen. Colissimo's delivery time is about 10 days (including Saturdays and Sundays depending on the retailer's opening hours). Chronopost's storage time is 7 working days.

Yes, we can deliver your order abroad.

To know the amount of the shipping costs, go to your basket. These will be automatically calculated according to the size and weight of the items.

To track your delivery, use the tracking number (available in your order when your package leaves our warehouse) on the website of the carrier you chose when you placed your order.

Contact our customer service by phone at 03 20 90 56 55 or by email sav@mistersmoke.com within 14 days of receipt of your package. After this period, no claim will be possible.

You have a legal period of 14 days after receipt of your package to report to us any item received broken and / or non-compliant. After this period, no claim can be taken into account.

For any item return, please contact our customer service at 03 20 90 56 55 or by e-mail at sav@mistersmoke.com. After our agreement, you have 14 days to return the item. Please note that the products must be returned in their original packaging, not unpacked and must not have been used. Once the item has been received, you will be refunded within 14 days. Please note that payment can only be refunded in the form of a credit note or voucher.
In case of withdrawal, the delivery costs will be refunded on the basis of a standard cost.

Contact our customer service by phone at 03 20 90 56 55 or by email sav@mistersmoke.com within 14 days of receipt of your package. After this period, no claim will be possible.

In the case of a parcel and/or an item received in poor condition, we advise you to take photos and/or videos of the condition of your parcel as soon as you receive it and send them to us by email as soon as possible.

Several types of payment are accepted on the site:

• By credit card: Carte Bleue, Visa, Eurocard, Mastercard, and American Express.
• By bank transfer
• By Paypal

Visit the Payment Methods page for more information.

The prices indicated are all inclusive of tax (including VAT).

The payment is completely secure, your data is encrypted by an SSL certificate. SSL is used to secure banking transactions, data transfer and connection information.

Personal information will never circulate on the internet and your card number will never be known or kept by Mistersmoke.

At the first step of the order process, you will find a field for the promotional code. Enter your coupon code and click on the 'Apply coupon code' button.

Please make sure to check the validation of your promotional code before proceeding to the payment. Any request for modification after order validation will not be taken into account.