We know that you are vigilant about the use of your personal information. We thank you for the trust you place in Mistersmoke.com which scrupulously respects its protection.
What customer information does Mistersmoke.com collect?
The customer information we collect helps us personalize and continually improve your shopping experience on Mistersmoke.com. We use this information to: process your orders, deliver products and services, process payment and communicate with you about your orders, products, services and promotional offers; maintain and update our files and thus your accounts with us; provide you with content such as customer reviews and recommend products and services that may be of interest to you. We also use this information to improve our shops and platforms, to prevent or detect fraud or abuse on our website and to enable third parties to provide technical, logistical or other functions on our behalf. Certain information is nevertheless mandatory for Mistersmoke.com to be able to offer you its services. If necessary, we will indicate to you the fields identified as mandatory.
Below are the types of information we collect.
- Information you provide us with
We collect and store all information that you provide to us through our website or otherwise. We use the information you give us for such purposes as responding to your requests, customizing your future purchases, improving our sections and communicating with you.
- Automatically collected information
Each time you contact us, we receive and store certain types of information. Like many other sites, we use "cookies" in particular. Thus, as soon as you access www.Mistersmoke.com, your browser provides us with certain information.
- E-mail information
To maximize the usefulness and interest of our e-mails, we frequently receive a confirmation of Mistersmoke.com e-mails that you have opened, if your computer allows it. If you do not wish to receive any e-mails from us, simply notify us in Your Account.
What about "cookies"?
Cookies" are alphanumeric identifiers that we transfer to your hard drive via your Internet browser. They enable our system to recognise your browser and to offer you services.
If you leave "cookies" active, be sure to log out when you share a computer with others.
You can revise your consent to the cookies used on the site by clicking on the following link: Review my consent to cookies.
Purpose of the processing operations and legal basis
The main purpose of collecting your personal data is to provide you with a safe, optimal, efficient and personalized experience. To this end, you agree that we may use your personal data for :
- provide and facilitate our services, including conducting audits of you;
- resolve any problems to improve the use of our site and our services;
- personalize, evaluate, improve our services, content and documentation ;
- analyze the volume and history of your use of our services;
- inform you about our services and those of our partner companies;
- comply with our legal and regulatory obligations.
For our newsletters, we process your personal data on the basis of the explicit consent you have given for this purpose.
Does Mistersmoke.com share the information it receives?
Customer information is an important part of our business. Our job is not to trade in it. We share this information with third parties only in the following cases:
- Affiliated companies
We work closely with our partners. These partners can operate their own shops or sell their goods or services directly to you via the Mistersmoke.com website. In other cases, we operate shops, provide services or market product lines jointly with these partners or on their behalf.
- Third party service providers
We use other independent companies or individuals to provide certain services on our behalf. Examples include: order processing, shipping of products, sending of postal or electronic mail, management of our customer files, analysis of our databases, marketing services, provision of search results and links (including paid links and listings), processing of credit card payments and customer service. These service providers have access to the personal information necessary to perform their services and are not permitted to use it for any other purpose. In addition, they are required to process this information in accordance with this policy and in application of French laws on personal information.
- Protection of Mistersmoke.com and third parties
We disclose the content of customer accounts and other personal information when we are legally obliged to do so or if such disclosure is necessary to execute and enforce our Terms and Conditions or any other agreement, or to protect the rights of Mistersmoke.com or third parties. This includes the possibility of exchanging information with other companies or organizations for fraud protection and credit risk reduction purposes. Of course, this does not authorize the sale, rental, sharing, or other disclosure of personally identifiable information for commercial purposes that is inconsistent with the commitments of this policy.
Is my personal information protected?
We work to protect your personal information during transfers and use Secure Sockets Layer Software (SSL) that encrypts the information you enter before it is sent to us.
We maintain physical, electronic and procedural security measures in connection with the collection, retention and disclosure of customer personal information. Our security procedures may require us to ask for proof of your identity before we can release your personal information to you.
It is important to protect yourself against unauthorized access to your password and your computer. If you share a computer, you must log out after each use.
What information can I access?
Mistersmoke.com gives you access to a wide range of information about your account and interactions with Mistersmoke.com for the sole purpose of viewing and, in some cases, updating this information.
What choices do I have?
In application of the French Data Protection Act (Law of 6 January 1978 amended by Law No. 2004-801 of 6 August 2004), the customer has the right to access, modify, rectify and delete data concerning him/her (art. 40 of the amended Act).
In order to exercise this right, the customer must contact : Mistersmoke / TDN Online - 285 rue du calvaire CRT1 - 59810 Lesquin or by email, indicating his or her surname, first name, address and, possibly, the customer number.
The Help section of the toolbar on most browsers will tell you how to refuse new cookies, how to have a message notify you when you receive one, or how to disable all cookies. You can also choose to disable or delete similar data used by software accessory to your browser, such as Flash cookies, by modifying the parameters of such software or by following the deactivation procedures detailed on the website of the software publisher. However, because "cookies" allow you to benefit from certain essential functions of the Mistersmoke.com website; we advise you to leave them active. For example, if you choose to refuse all of our cookies, you will not be able to add products to your shopping cart, nor will you be able to proceed to checkout, or use all Mistersmoke.com products and services that require you to open an account.
General Data Protection Regulations
The General European Data Protection Regulation (GER) enters into force on 25 May 2018. This important text creates new obligations for companies that, like MisterSmoke, process personal data. The GDPR also creates new rights for data subjects, including the right to forget and the right to data portability.
MisterSmoke has already taken all the measures to comply with the GDMP, and therefore offers its services in a secure and clear legal framework. MisterSmoke attaches since the beginning of its activities the utmost importance to the protection of personal data and the entry into force of the DPMR is an opportunity to strengthen this protection for the benefit of MisterSmoke's customers and, ultimately, the persons concerned by its data.
Are children allowed to use Mistersmoke.com?
Thesale of products on Mistersmoke.com is strictly reserved to people over 18 years old. Products intended for children must be purchased by adults. If you are under the age of 18, you may only use Mistersmoke.com with the participation of a parent or guardian.
Notices and Revisions
If you have any questions regarding the protection of information by Mistersmoke.com, please visit our contact page or contact directly by email the Data Protection Officer at email@example.com or by mail to Mistersmoke, Data Protection Officer, CRT1, 285 rue du Calvaire, 59810 Lesquin.